Refund Policy

1. Nature of our services

APX Labs provides professional services that require setup, infrastructure and ongoing work. Because significant work often begins immediately, refunds are handled according to the terms below and any specifics in your service agreement.

2. Setup & onboarding fees

Setup and onboarding fees cover work performed at the start of an engagement (such as infrastructure configuration and research). Once this work has begun, these fees are generally non-refundable.

3. Monthly service fees

• Monthly fees are billed in advance for the upcoming service period.
• You may cancel future billing with written notice as specified in your agreement.
• Fees for a service period already in progress are non-refundable, as resources are committed to your campaigns.

4. How to request a refund or cancellation

To request a refund or cancel your service, email kunal@apx-ai.co with your company name and details of your request. We will respond within a reasonable time to review eligible requests in good faith.

5. Exceptions

Where required by applicable law, or where APX Labs has failed to deliver contracted services, we will provide an appropriate remedy or refund. Nothing in this policy limits rights you may have under applicable consumer protection laws.